The effects of newly developed, state-of-the-art Information and Communication Technologies on organisational learning (to learn) processes

The paper describes a methodology and a software system that support a particular form of learning (to learn) processes, namely Continuous Improvement (CI) processes. Continuous Improvement is the planned, organised and systematic process of ongoing, incremental and company-wide change of existing practices aimed at improving company performance (Boer et al.). Full-blown CI includes both vertical (e.g. the top-down strategy-driven process of setting goals to the improvement activities and the bottom-up process of reporting the results of improvement initiatives) and horizontal (e.g. dissemination of experiences and results obtained from improvement activities) communication processes. The software system presented in this paper aims to provide a solution to this through the use of advanced ICT technologies.